How to build a better boss – Google-style

ManagementIt may rank as one of the biggest NO-DUH moments in the history of management training ever, or at least in the Digital Age.

Google Inc. assigned an array of statisticians and data-miners to a nearly year-long project to answer, once and for all, this burning question: What makes a great manager?

It is an important question, and who best to tackle it than the folks at Googleplex, the IT behemoth’s headquarters in Mountain View, CA, where workers share in organic gardens, over 300 communal bicycles, aquatic treadmills(don’t ask), four gyms, 19 cafes (yes, 19), 60 micro-kitchens(who knew?) and more whiteboards than you can shake a dry eraser at.

For much of its 13-year history, Google took a pretty straightforward approach to management: Leave people alone and let the engineers do their stuff.

But it turned out that down deep, despite its world-class facilities and gargantuan financial successes, Google is just like rest of us — they have a house full of employees who value meaningful and frequent connections with their managers.

You're Fired!Now, that’s something we at ManageElite do know how to foster,  had Google only asked.

Instead, it created something called “Project Oxygen” which analyzed performance reviews, feedback surveys and nominations for best-manager awards. The team’s top techs correlated phrases, words, praise and complaints.

They crunched it all and smashed it together time again, then ran it by its in-house “People Analytics” team.

Only then did the company, whose Principle No. 7 states “There’s always more information out there” finally come up with a final answer.

What did it learn after all is technical research, including 400 pages of interview notes?

Ready for this? An 8-step plan to being a better manager.

And it’s a good one! Just don’t tell Google that if they had just Googled it, they could’ve saved some time and come up with the same results, actually 24,400,000 results in 0.23 seconds, if you can trust Google  Search.

Forthwith, Google’s 8-point plan to build a better boss:

  1. Be a good coach.
  2. Empower your team and don’t micromanage.
  3. Express interest in team members’ success and personal well-being.
  4. Don’t be a sissy: Be productive and results-oriented.
  5. Be a good communicator and listen to your team.
  6. Help your employees with career development
  7. Have a clear vision and strategy for the team.
  8. Have key technical skills so you can help advise the team.

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