A proven, 9-step plan to employee greatness

LeadershipSome people are naturally driven to excel. They don’t need much encouragement.

But for all the rest, that’s where a good manager comes in.

Everybody likes to do well in order to feel good about themselves.

Managers can help them do that with this simple 9-step plan to greatness.

Employee greatness

Step 1:  Carefully remove the word “I” from your interactions with employees and replace it with “we.” Use “we” often, as in Yes we can. Yes we did. Yes we will.

I Dare You
Step 2:  Talk with as many employees as you can. All of them, if you can. Look in their eyes. Listen to their hopes and concerns. Buy them coffee and donuts. Understand what work means to them, how they feel about it. Strive to connect with them. It may take a few tries with some people.

Step 3:  Do some of their work, and demonstrate a respect for it. Share with them how their role is essential in the success of the business.

Step 4:  As you begin to get a sense that you are establishing real connections, ask for their trust. If answer is no, repeat Steps 2 and 3.

Step 5:  Dust off your value statements and put them into play. State them clearly, like “Serve our customers and support each other.” Repeat often. Have employees repeat often.

Step 6:  Start identifying how your operating standards, policies, procedures and expectations all can fit under the value umbrella.

Step 7: Create a culture of accountability. Tie it that newfound trust, as well as to the values, standards, policies, procedures and expectations that have now been set.

Step 8: Connect the “value umbrella” and culture of accountability, to a higher purpose than profit:  employee happiness and fulfillment.

Step 9:  Get out of the way, as your staff begins to perform greatness.

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