3 steps to working with people you dislike

Will Rogers said he never met a man he didn’t like. For the rest of us, well, you know you have. And when you are stuck working with people you dislike day in and day out, all bets are off. Well-trained managers with good intentions know better than to let personal feelings get in the way of creating engaged work relationships.  It is something drilled into us from Day One. Yet managers … [Read more...]

3 questions to ask before dealing with a difficult person

Every organization seems to have (at least) one difficult person. They come in all shapes and sizes: the know it all, the chronic complainer, the passive-aggressive who always buys into your plan, then sets off in his own direction. Short of firing them (hmmmmm), what do you do? Let’s stipulate that we are all difficult from time to time. But is being difficult really just in the eye of … [Read more...]

Difficult people: When to take action with personality issues

Difficult people come in all shapes and sizes, and if your workplace is without one, it is the exception. Thankfully, there is lots of good advice available on how to deal with difficult people. Just keep this in mind:  Be sure you are truly facing a difficult person scenario before you assume the burden of fixing things. Here’s a good way to decide when a situation needs a manager's … [Read more...]