3 ways to handle (just about) any dumb question

“There is no such thing as a dumb question,” Carl Sagan assures us in his book, The Demon Haunted World. Alright then, Mr. Smarty Pants: Why do pets love being petted? All good managers embrace the idea that all questions should be viewed as a cry to better understand the world. Well, in real life, that’s true ninety-some-percent of the time. The rest, they are dumb … [Read more...]